If, for any reason, you are not satisfied with your purchase, plese contact me and we will work out a solution. I am a one woman business and this is my bread and butter, so I make sure that my customers are happy with their purchases.
I accept refund within 2 weeks from the date you receive your purchase and I will refund you, less the shipping costs.
I am not able to refund shipping costs and the buyer is responsible for the costs that are related to shipping item(s) back and items MUST BE sent back insured.
♥♥IMPORTANT♥♥: Once I receive the payment, I ship your rings in 4 - 5 BUSINESS days, in a gift box, in recycled bubble mailers via THE GERMAN POST (Deutsche Post) -
Shipping times will vary depending on the destination. I will email you with your customs label number when I ship your package. The German Post (Deutsche Post) is pretty efficient, and orders to the U.S. (east coast) should take between 5-10 business days to arrive; orders to the U.S. (central and west coast) may take up to 2 or 3 weeks to arrive. Holiday shipping will most likely be a bit longer. Insurance is at the discretion of the buyer (leave me a message at checkout if you would like to add this).
Please check your ring size with the ring size chart available as a link on my listings. I use it as a reference for my rings and once I get a custom order for a ring I will consider that you have already checked my ring size chart, so basically you cannot get the wrong size shipped to you!